A byte about me
IT Support Engineer
January 2019 - April 2020
Doing work on the helpdesk, I took calls and created tickets. I would troubleshoot technical issues including OS, application software, hardware, phone systems, security cameras and more. I also built computers for clients who had special requirements that a standard out of the box PC wouldn't have met. I would troubleshoot both remotely with tools like SolarWinds, and help end user's onsite when the situation called for it.
From You Flowers
September 2016 - January 2019
Using my self-taught knowledge in Excel and VBA I have moved from a customer support representative to creating my own department within the company. I create reports and analyze trends between the company's five offices to help improve employee performance and ensure that company resources are being used efficiently. I have written over 60 unique macros for different departments to help automate daily tasks. When I have spare time I help lighten the Help Desk load by taking on smaller tasks and helping employees with different software and hardware issues they're having.
Field Energy Specialist
February 2016 - August 2016
I interviewed potential customers and explained the benefits of solar technology. I scheduled follow-up appointments and served as a liaison between potential customer and solar consultant. This job required data entry of customer information and other statistics in applications including MS Excel, Salesforce, and other company specific applications.
Due to my education in theater, I've had four years of training in how to efficiently work as part of an ensemble in order to reach a greater goal; as well as being able to clearly communicate ideas to others. I am well versed in both a leadership position, and following the direction of others, along with when it's the right time to be one or the other based on the situation. Due to this fact previous employers would specifically choose me to take care of certain situations involving high-profile clients to make sure that things were handled professionally and the client felt well taken care of.
Puzzles and challenges excite me - I enjoy doing Rubik's Cubes in my free time because the solution is always changing. What drew me to the field of IT to begin with is the diversity of the job. No two days are the same, there's always a new puzzle to solve, something different that needs to be fixed, or adjusted, or made; and while experience will help you solve these puzzles as you continue, ultimately it's up to you to be able to think of the appropriate solution.
I did not go to college for Computer Engineering or Computer Science. But my desire to pursue this career, and the investment I have in myself pushed me to find the resources I needed to learn in order to start a career in IT. I use that same philosophy when it comes to problems I don't know the answer to - I'll spend how ever long it takes, trouble shooting, to find the answer. This helps me discover what the root cause of the issue, so I can not just fix the issue but work on making sure the issue doesn't reoccur later on.